Assessor Resource
AURACA3003
Build customer relations
Assessment tool
Version 1.0
Issue Date: May 2024
This unit of competency applies to the following and should be contextualised to the qualification to which it is being applied:
retail, service and repair.
This unit of competency covers the competence to establish customer needs, maintain a customer database and ensure appropriate treatment of customers.
Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)